If you want to focus on employee satisfaction, you may be surprised how identifying three underappreciated key factors can yield impressive results. Happy and satisfied employees are your greatest asset in saving staff and management time. Unproductive employees are an indicator it may be time to onboard some new team members.
Employment characteristics are often overlooked, however companies can minimise problems by selecting the right personnel. Retention starts in recruitment, finding people with similar aspirations and those who want to grow within the company rather than use it for career advancement is vital.
By employing people who are a good fit within the company as well as a fit for the individual role you ensure your staff are doing the things that they have a passion for, day in and day out. Keep in mind many employees need to go beyond the training that was provided through orientation to be productive and successful in their roles.
1. Employee Reviews
Employee satisfaction and employee happiness and retention are very closely related. Happiness is one of the top factors that motivates employee’s decisions. Employee’s that feel satisfied in their role, and comfortable in the company culture are more likely to be happy. Having happy employees is beneficial not only for individual retention rates but for retention rates as a whole. No one likes to be around negativity and a company full of unhappy employees can quickly feel this way.
Conducting one on one interviews with your employees is a great way to get real insights into what is happening. Reviewing performance whilst giving employees a voice provides the opportunity to understand and take on board their individual perspectives.
Three of the top tools which can be used to gain employee engagement information are;
Culture amp discovered that not all top performers are engaged, and not all engaged employees are performing well. This data can be used in your business to gain a better understanding of which employees may want to leave, and why.
Qualtrics is a clever tool that captures employee, customer, product and brand experience insights all in one place. Employees are able to give feedback in a way that suits them, when it suits them. Their expert surveys aid companies in capturing employee feedback which enables them to drive change to benefit their staff and customers!
Bonusly is a fun employee recognition app that makes recognition impactful through connecting it to your company's core mission. Teams are able publicly recognise their co-workers through giving small bonuses which add up to larger rewards whilst celebrating company culture.
It is worth noting that satisfied employees offer a much better service to customers so ensuring your employees are satisfied with their roles is beneficial.
We all have to communicate. We have to keep lines of communication open to avoid interpersonal conflicts. Good communication within the workplace is an essential tool in improving productivity levels and maintaining relationships. However, many individuals feel they don't have to be communicative within the workplace which can give the impression that levels of importance differ, which is problematic for any workplace.
There are many benefits of communication. These include:
• Team building - working in a positive team environment encourages collaboration which boosts morale and therefore employee happiness and satisfaction.
• Helping mismanaged staff by allowing them to feel productive and fill a key gap in the team. Communicating with them regarding where they may have been mismanaged and how they can add value to the team will be appreciated.
• Giving a voice to all members of the team gives everyone the opportunity to be listened to. Whether it be a complaint or an idea they’d like to bring to the table, ensuring everyone feels that their opinions are valid and appreciated enables employees to feel valued which increases retention.
If an employee is due to leave the team, encourage them to “mentor” the person taking on their role. Having clear communication in every area of the organisation from the onboarding process to leaving is key. Often the final stage of employment is forgotten about, however nurturing employees at every stage of the process can help boost employee satisfaction.
New employees will have their share of ups and downs. Poor performing members will be willing to take direction and be "fixed" as they learn the ropes. However, mismanaged staff can take direction from the wrong leader in the organisation. If you hire too many individuals that have a "my-way" mindset you cannot be sure who will be the decision maker.
To help determine and identify the type of leader you need to hire, consider the following:
• Does the individual have the internal temperament to make a difference in the success of your organisation, or are they going to repeat mistakes of previous leaders?
Taking into consideration who will be leading the team can have a huge impact on employee productivity, satisfaction and ultimately employee retention.
To make lasting changes to the happiness of your employees you need buy-in from all those that it will impact and there is merit in involving everyone, at every level of the organisation, in this process.
Employee happiness creates a healthy company culture which in turn improves productivity and ultimately helps to serve your clients better. For more ways to improve employee happiness and satisfaction, with us.